School knowledge base and forum
Troubleshooting
Problems and how to avoid them
- Unable to edit a portrait page (locked by proofing)
- Internet connection (network) problems
- Portrait Database Issues & Errors
- Book manager or Editor freezes in the browser
- A portrait does not appear on its portrait page as expected
- Zooming issues with the interface
- The app keeps returning to the login screen
- Memento Yearbook Server Status (outage reports)
- Mac/Firefox: Delete key associated to browser "back" action
- Adding fonts, shapes and other design elements
- Email for login access not being received
- HEIC photo format
- Online Proofing issues using Safari browser