Problems with Internet/Network Issues to Access Memento Yearbook

Modified on Wed, 10 Jan at 3:59 PM


School networks often employ robust firewalls for security, which can sometimes interfere with the use of certain online platforms. In the case of Memento Yearbook, these firewalls may cause access errors, hindering the software's functionality during usage, loading, and saving processes.

Solution: Whitelisting Domains

If you encounter such access issues while using Memento Yearbook, it's recommended to involve your school's IT specialist. To resolve these problems, the IT specialist should whitelist the following domains:



Please ensure that the "*" character is included in the whitelisted item.

Browser Extensions

Browser extensions, designed to enhance internet browsing, can inadvertently block or limit access to certain websites. If you're experiencing issues while using Memento Yearbook, try the following:


  1. Disable any browser extensions that may interfere with the website.
  2. If disabling extensions solves the issue, re-enable them one by one to identify the specific extension causing the problem.
  3. Adjust the settings of the problematic  extension or keep it disabled while using Memento Yearbook.


Antivirus programs, crucial for protecting against malware and viruses, can sometimes restrict access to online platforms. To ensure uninterrupted access to Memento Yearbook:


  1. Check your antivirus settings and look for any features that might block or restrict access to certain websites.
  2. Add Memento Yearbook to the list of allowed or trusted sites within your antivirus program.
  3. If you're unsure how to make these changes, consult with your IT specialist for guidance.


By adjusting firewall settings, managing browser extensions, and configuring antivirus software, you can enhance the accessibility of Memento Yearbook on your school network. Should you require further assistance, do not hesitate to reach out to our support team or consult with your school's IT department.

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